Refund Policy

Last updated 13th January 2026

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Private House Co. provides bespoke household and workspace care services. As our services are tailored to each client and delivered in person, refunds are handled on a case-by-case basis in accordance with the terms outlined below.

Consultation & Service Agreements

All services are agreed following an initial consultation and confirmation of scope. Once a service has been delivered, it is considered fulfilled in accordance with the agreed terms.

Due to the nature of our work, we do not offer automatic refunds for services rendered.

Refund Policy

• Cancellations must be made with a minimum of 48 hours’ notice.

• Cancellations made within 48 hours of a scheduled service may be subject to a cancellation charge.

• Missed appointments or denied access at the time of service will be charged in full​

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If you have any concerns regarding the quality of a service provided, you must notify us within 24 hours of service completion.

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Where appropriate, we may offer:

• A return visit to address the issue, or

• A partial credit applied to a future service​

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Refunds will not be issued where concerns are raised outside of this timeframe.

The following are non-refundable:

• Completed services

• Consultation fees

• Services impacted by factors outside our control (including access issues, third-party interference, or pre-existing conditions of surfaces or materials)​

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Where a refund is approved, it will be issued to the original method of payment within a reasonable timeframe.

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All refund or service-related enquiries should be directed to:

📧 enquiries@privatehouseco.co.uk

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Private House Co. operates on a selective, relationship-led basis. Our focus is on long-term service partnerships rather than transactional arrangements.